Customer Success Manager (Tier 1 clients)
Monthio is a European fintech company providing advanced, data-driven insights that support credit processes and customer decisioning in financial institutions. We serve two segments: large universal banks and Asset & Consumer Finance companies, primarily in highly regulated environments, helping them make better credit decisions with confidence.
Having established strong traction in Denmark, we are now expanding internationally. Priority markets include Denmark, Sweden, and Finland, with Spain and Norway already live and additional European markets planned.
As we move from strong product-market fit into structured international scaling, we are looking for a Customer Success Manager (Tier 1) to play a key strategic role in managing and growing our most important enterprise customer relationships.
The role is based at our headquarters in Copenhagen with flexibility for remote work.
THE ROLE
As a Customer Success Manager (Tier 1) at Monthio, you will own the strategic relationship with a portfolio of our largest and most sophisticated customers.
Your role is to build and maintain trusted partnerships that support:
- Long-term customer retention and account health.
- Expansion into new geographies, markets, and use cases.
- Growth of existing accounts through new modules and solutions.
- Strong executive-level relationships across customer organizations.
- Tight, pragmatic alignment between customers, Product, Engineering, and Commercial teams.
This is not a reactive support role. You will operate as a strategic advisor and commercial partner, helping customers maximize the value of Monthio while contributing directly to revenue growth and product direction.
Impact is defined by Net Revenue Retention (NRR), customer growth, strategic partnerships, and customer satisfaction.
WHAT YOU WILL DOStrategic customer relationships & leadership
- Own customer relationships as the primary strategic point of contact across technical, operational, and executive stakeholders.
- Build trusted partnerships with decision-makers, business leaders, and heads of lending.
- Develop strong customer advocates and internal champions.
- Facilitate executive meetings, steering committees, and strategic business reviews.
- Drive expansion revenue and Net Revenue Retention across existing accounts.
- Identify opportunities for new markets, geographies, use cases, and modules.
- Build business cases that support customer growth and expansion initiatives.
- Collaborate with Sales on expansion opportunities and commercial growth.
- Monitor customer health, adoption, and success metrics across international operations.
- Ensure customers achieve agreed KPIs and continuously realize value from the platform.
- Coordinate closely with Technical Account Managers and operational teams.
- Proactively identify risks and drive resolution with urgency and ownership.
- Represent customer needs and market feedback to Product and Engineering teams.
- Help shape roadmap priorities through strategic customer insights.
- Contribute to Customer Success processes, frameworks, and best practices.
- Collaborate closely with Commercial teams to strengthen customer relationships and support future growth.
WHO YOU ARE
You are a commercially minded relationship builder who combines strategic thinking with hands-on customer ownership. You are comfortable navigating complex enterprise environments and building trust across both technical and executive stakeholders.
You bring:
- 7+ years of experience in Customer Success, Key Account Management, or Enterprise SaaS roles.
- Experience managing strategic or enterprise accounts in B2B environments.
- Strong commercial mindset with proven experience driving expansion and retention.
- Confidence engaging with senior stakeholders and executive teams.
- Ability to work independently and manage complex multi-stakeholder relationships.
Nice to have:
- Experience from fintech, banking, lending, or financial software.
- Experience managing international or multi-market customers.
- Understanding of APIs, integrations, or financial infrastructure platforms.
- Experience with credit decisioning or financial automation platforms.
WHY JOIN US?
Shape strategic partnerships: Work with some of the most ambitious and innovative financial institutions in the market.Own the impact: Direct influence on customer growth, retention, and strategic expansion.
Work globally: Help customers expand across markets and geographies.
Partner with excellence: Collaborate closely with Product, Engineering, Commercial teams, and sophisticated enterprise customers.
WHAT WE WANT TO BE VERY CLEAR ABOUT
This is not a reactive support or account servicing role. You will operate as a strategic advisor and commercial partner.
This is not a role focused only on relationship maintenance, but also proactively driving expansion from existing clients.
Success is defined by strategic customer impact, retention, and expansion growth. Not activity volume.
Ready to help shape the future for credit providers?
The recruitment process consists of:
- A screening call with our recruiter aligning how your past experience and knowledge matches our needs.
- An on-site meeting with our hiring manager to assess work chemistry and strategic fit.
- An in-depth interview including a customer-focused case, where you will showcase how you approach strategic account growth and enterprise customer management.
We look forward to receiving your application and getting to know you better.