Operations Manager
At Awaze, we don’t just manage properties – we deliver holiday experiences at scale. Our Property Management Service operation in Denmark is key to ensuring our owners and guests enjoy a smooth, professional, and high-quality service across cleaning, maintenance, guest and owner support, and administration.
We’re now looking for a Operations Manager to take end-to-end ownership of service delivery across 26 locations and 5 regions in Denmark. If you thrive in operational detail, love leading teams through change, and know how to balance quality with commercial outcomes – we’d love to hear from you.
Your mission
As Operations Manager, your mission is to lead the delivery of exceptional day-to-day service across our full operational footprint in Denmark. This role is hands-on, people-focused, and commercially aware.
You’ll drive operational consistency and performance across multiple locations and specialisms, ensuring we deliver a high-quality, efficient and scalable service for both guests and owners. You’ll manage, coach and support a team of five Regional Operations Managers, embed a blueprint operating model, and work cross-functionally to shape and improve the end-to-end guest and owner experience.
What you'll be doing
Operational Leadership & Performance Management- Lead five Regional Operations Managers across 26 locations, ensuring strong service delivery across cleaning, maintenance, admin and guest support
- Monitor operational performance data and take proactive, corrective action to maintain high standards and consistency
- Implement and embed effective, scalable processes that improve service quality, efficiency and productivity across all regions
- Ensure SLAs are met and consistently exceeded, with a focus on guest and owner satisfaction
- Oversee effective handling of complaints within governance frameworks and budgets, ensuring resolution and follow-up
- Coach and support your Regional Managers to lead high-performing teams, manage complex issues, and drive engagement
- Champion a positive, collaborative and accountable team culture across all regions
- Foster knowledge-sharing, continuous learning, and leadership development within the operational teams
- Work with Operational Planners and Regional Managers to ensure appropriate coverage across all service areas
- Anticipate and prepare for peak/seasonal demand with structured resource planning
- Collaborate closely with Recruitment, Finance, Owner & Guest Services and Tech teams to ensure joined-up delivery across the full owner/guest journey
- Identify commercial opportunities and partner cross-functionally to deliver improved service and efficiency
- Use systems like SOM to manage operational data and drive performance
- Identify and implement improvements to tools, systems and ways of working in partnership with Tech
- Champion data-led decision-making and lead initiatives that deliver measurable improvements in quality, productivity and customer satisfaction
- Embed and improve the “Operational Blueprint” model across teams and locations
- Lead by example in structured, compliant and efficient working methods
- Drive a culture of ownership, excellence and responsiveness across the Managed Services function
- Ensure that all guest and owner interactions are handled professionally, empathetically and ideally resolved at first contact
- Support teams to adapt behaviour and communication style based on customer needs and feedback
- You’ll thrive in this role if you’re someone who brings both operational grit and inspirational leadership — someone who leads from the front, builds trust across teams, and sees opportunities for improvement everywhere.
We’re looking for someone who brings:
- Proven experience in managing large-scale daily operations, ideally across multiple locations
- Strong knowledge of service delivery disciplines: planning, performance management, resource coordination
- Excellent leadership skills with the ability to coach, challenge and empower regional teams
- A hands-on, pragmatic approach to problem solving
- Strong commercial awareness - comfortable with budget tracking, stock control and invoicing
- A collaborative and proactive style that connects teams across functions
- Fluent in Danish and English
- Bonus points if you’ve led operations in a dynamic, seasonal or geographically dispersed environment
- Own and deliver full operational service across all five Danish regions
- Collaborate with regional teams and cross-functional colleagues to elevate the owner and guest experience
- Improve and embed tools, processes and systems that support productivity, quality and scalability
- Drive innovation and operational change across teams and locations
- Contribute to key KPIs including guest satisfaction, owner experience, cleaning/maintenance quality, and one-touch resolution
- Champion a data-led culture and lead continuous improvement initiatives
- Deliver tasks and projects on time, on budget, and with lasting impact
Why you’ll want to work at Awaze
We offer a versatile position in a strong professional and social environment – one you’ll have the opportunity to influence and help shape. You’ll be part of an international company that invests in the future, and join a dynamic, fast-paced department with skilled and committed colleagues who support each other.
In addition, we offer a pension scheme including health insurance, 5 weeks of holiday and 5 additional paid days off after 9 months of employment, generous discounts on holiday home rentals across Europe for you, your family and friends, as well as a range of other employee benefits.
About Awaze
At Awaze, we bring holidays to life. With over 110,000 holiday homes across 25 countries, we’re Europe’s largest holiday rentals company. Our purpose is simple – to delight our guests and homeowners while building an inspiring place to work for our people.
Awaze A/S is part of Europe’s leading provider of holiday homes. The company operates more than 25 historical brands, including Cottages.com, NOVASOL, and Hoseasons.
You will be employed by Awaze A/S and work with the NOVASOL brand, which has the largest selection of holiday homes in Denmark and over 50,000 holiday homes across Europe.
What’s next?
If this sounds like the right next step for you, hit “Apply” and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration.You’ll hear from us shortly after we’ve reviewed your application.
We’re committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we’re happy to accommodate.
Applications Close: Date 15^th Jan 2026