Customer Success Manager
Customer Success Manager Do you enjoy building strong customer relationships and turning complex needs into simple, well
- coordinated solutions?
At Mind Energy, Customer Success is a strategic part of how we create long-term value for our customers.
As Customer Success Manager, you become the trusted link between customers, Sales, Energy Risk Advisors and Customer Support, ensuring a seamless journey from onboarding to day-to-day collaboration.You combine commercial understanding with structure, coordination and customer insight, helping customers succeed while strengthening the processes, reporting and partnerships that support their energy management.
DIVE INTO WHAT YOUR DAY-TO-DAY TASKS WILL BE You work at the intersection of customers, commercial teams and operations, where strong relationships and structured coordination create the foundation for long-term partnerships.
From the first customer conversations to onboarding and daily collaboration, you help ensure a seamless experience across the entire customer journey.
Along the way, you coordinate stakeholders, maintain high data quality and continuously improve the processes that support our customers and colleagues.
Your mission is to: Guide customers through onboarding and establish solutions that support their operational and commercial needs Act as the primary point of contact for larger customers, coordinating closely with Sales, Energy Risk Advisors and Customer Support Coordinate customer reporting, settlements and administrative processes to ensure a consistent customer experience Maintain customer data, CRM records and project overviews, including our PPA portfolio Contribute to improving Customer Success processes, tools and ways of working across our Nordic organisation JOIN A TEAM OF MINDFUL ACHIEVERS You’ll join our Customer Success team, an important part of Sales Denmark and our wider Nordic customer organization.
The team works closely with Sales, Customer Support and Energy Risk Advisors to make sure customers experience Mind Energy as connected, proactive and easy to work with.Customer Success is still developing as a strategic capability, which means there is room to influence how we work, share best practices and build scalable ways of supporting customers across markets.
You’ll be part of a team with a warm, direct and collaborative culture, where people take responsibility, help each other move things forward and keep the customer perspective close in every discussion.
We challenge ideas with curiosity and continuously look for smarter ways to strengthen the customer experience.
LET’S SWITCH THE FOCUS TO YOU You enjoy building strong relationships and creating structure in environments where many stakeholders, projects and customer needs come together.
You communicate with confidence, take ownership naturally and stay focused on finding practical solutions that create value for both customers and colleagues.
We imagine that you bring: Experience from Customer Success, Account Management, Sales Operations or a similar customer-facing role, preferably within the energy sector Strong communication and relationship-building skills, with the ability to engage confidently with both customers and internal stakeholders Experience coordinating multiple customer accounts, projects or onboarding processes simultaneously Solid Excel skills and confidence working with customer data, reporting and settlements A structured, solution-oriented approach with the ability to prioritise and follow tasks through to completion You thrive in customer meetings, enjoy collaborating across functions and are motivated by creating simple solutions to complex challenges.
We encourage candidates from all backgrounds and identities to apply, as we believe that diverse perspectives strengthen the way we think, work and grow together.This role is based at our Aarhus or Copenhagen office, and travel for customer meetings is part of the role.
LET US GET THIS CONVERSATION STARTED If you're excited about building long-term customer relationships and creating great customer experiences, we'd love to hear from you.
Please send your resume and a short application no later than August 18, 2026.
We review applications on an ongoing basis and may close the position earlier if we find the right match.
Got questions or want to know more?
Reach out to Anamaj Mathiesen, Head of Customer Success, at anma@mindenergy.com.
Please note that Anamaj is out of the office during weeks 31 and 32, so responses may be delayed.
For general recruitment matters, contact people@mindenergy.com What if the strongest partnerships started with you?
Ansøgningsfrist8/18/2026 ArbejdsstedAarhus or Copenhagen Hjemmesidehttp://www.mindenergy.com Følg os Kontakt os E-mail E-mail E-mail E-mail Energy is changing.
Fast. And at Mind Energy, we’re right at the epicentre of it all.
For decades, we have led the way in European energy trading- impatiently pushing forward, turning our deep market knowledge into reliable solutions and trading strategies.
Today, we trade across more than 40 markets.
But it’s how we work that defines us: with curiosity, care and a mindset of “what if”.
We listen, share, and push ideas forward- together.
Here, people matter, and we grow as specialists and as teammates.
We bring many kinds of intelligence into play – from sharp thinking to smart models.That’s what makes us energy minds.