Customer Success Consultant (SaaS)

Work with leading fashion, design & lifestyle brands.

What you'll do

What this role is really about – Making customers use the platform better than they do today. At VOCAST, Customer Success is about driving adoption, solving problems hands-on, and pushing customers to work smarter.

You will:

• Work with the best brands in lifestyle
• Own a portfolio of customers end-to-end
• Act as the technical + strategic point of contact to your customers
• Drive product adoption and improve how customers actually use the platform
• Challenging customers to optimise setups, workflows and usage
• Spot and drive expansion opportunities
• Diagnose and solve issues proactively and directly with customers + internal teams
• Help innovate and develop a unique industry solution
• Collect input from customers and influence development
• Partner closely with development, sales and legal on complex cases and product improvements

What you bring

• You quickly understand complex platforms and setups
• You are confident troubleshooting and diagnosing issues
• You prefer fixing things over explaining them
• You enjoy digging into systems and understanding how things actually work
• You're curious about tech, AI, and how systems work

• Proven experience in Customer Success preferably within a SaaS or software execution platform
• You understand adoption mechanics, churn signals, and customer lifecycle
• Strong problem-solver with a solution-first mindset
• You build trust but are not afraid to challenge
• Build trust quickly but challenge customers when needed
• You understand that VOCAST is an execution and efficiency tool — and you have strong user empathy and understand user behaviour

• Proactive, structured, and self-driven
• You take ownership and follow through
• You're persuasive, sharp, and confident in your arguments
• You push for better ways of working
• You care about outcomes, not feature requests
• You don't just support workflows — you redesign and improve them

• You naturally spot upsell and growth opportunities
• You influence customer behaviour toward better outcomes
• You understand business goals beyond product usage

Bonus:

• Experience in PR, fashion/design, or eCommerce
• Project or implementation management experience

About VOCAST

VOCAST is a design-driven SaaS company working with leading fashion, design, and lifestyle brands such as GANNI, HAY, Samsøe Samsøe, Georg Jensen, and Carl Hansen & Søn.

We build a Brand Sharing Platform, enabling teams to share visual assets, send beautifully branded email campaigns, and connect with the right editors, influencers, and retailers — all from one place. The result is a streamlined workflow that helps brands amplify their voice across markets, channels, and every audience that matters — through one interface, one login, and one connected system.

Read more at vocast.com.

Working at VOCAST

At VOCAST, you'll join an international team of 30+ people that values ownership, execution, and high standards over process and hierarchy.

We work from our office at Gothersgade in Copenhagen, where collaboration is fast and direct, and ideas quickly turn into action. Meaning your work has visible impact in days and weeks, not months. You don't just support processes here — you help shape them.

We combine aesthetics and technology, and expect the same mindset in how we as a team work.

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