Customer Support Consultant
As our new Customer Support Consultant, you will play a crucial role at VOCAST, working closely with our Customer Success and Development teams to ensure a seamless customer experience. You will be responsible for guiding and supporting our lifestyle customers, helping them navigate their customised digital solutions on our platform.
You will proactively troubleshoot issues, analyse user feedback, and collaborate with the product team to drive continuous improvements. As part of your training and development, you will gain deep technical knowledge of our platform and contribute to refining customer support processes.
As a key full-time member of our Copenhagen office, you will be part of an international and growing tech company with a creative and dynamic culture. You will work with both Danish and international clients, ensuring they receive exceptional support and strategic guidance to maximise the value of our platform.If you are a proactive, tech-savvy, and customer-focused individual who thrives in a fast-paced, evolving environment, we would love to hear from you!
Your tasks:
- Troubleshoot and resolve customer issues efficiently through email and phone channels during office hours.
- Conduct training sessions to help customers maximise the platform’s potential.
- Provide strategic guidance on platform usage and performance optimisation.
- Share valuable insights and feedback with management to enhance our services.
Your profile:
- Degree in Business, Communications, IT or related field
- Familiarity with digital tools - SaaS products in particular
- Basic IT skills: Ability to troubleshoot minor technical issues
- Experience in customer support, IT support, or technical troubleshooting and integrations.
- Proactive and self-driven with a customer-oriented problem solving approach
- Fluency in English & Danish with strong written and verbal communication skills
About the Company:
VOCAST is a design-driven technology company dedicated to empowering fashion, design, and lifestyle brands by automating their communications and connecting them with the right audiences in today’s fragmented media and influencer landscape. We are passionate about delivering innovative solutions that balance creative freedom with digital intelligence - all while maintaining a keen eye for the details that matter most to premium brands.
We’re a team of 30 people from 10 countries, with an office close to Kongens Have. VOCAST offers a flexible workplace with catered lunch and pension.
Check us out here: vocast.com
Send your CV and coverletter to job@vocast.com before the 1st of June.
Reach out to Olivia Jensen (olivia.jensen@vocast.com) as hiring manager with any questions regarding this position.