Supervisor - Contract Logistics
About the Position As a Supervisor, you will hold overall responsibility for operational performance and SLA compliance at the site. You will lead and develop a team of Team Leaders, ensure optimal resource allocation, and drive continuous improvement initiatives.
Your focus will be on strategic oversight, customer satisfaction, and adherence to contractual obligations. You will report to the Site Manager and be part of the site’s management team, collaborating closely across departments and locations.
Key Responsibilities Provide overall leadership and coaching to Team Leaders, including performance management, development, and ensuring appropriate staffing levels Monitor daily operations to ensure SLA compliance, customer requirements, and internal standards across inbound, outbound, inventory management, and quality Maintain close customer contact, participate in review meetings, deliver performance reporting, and manage customer inquiries Prepare, analyse, and follow up on KPIs relating to productivity, cost control, customer service, and SLA performance Implement improvements and drive Continuous Improvement activities (Lean, CAPA) and ongoing process optimisation Ensure compliance with safety regulations, QHSES standards, and customer
-specific requirements (e.g., GDP, ISO, Code of Conduct) Coordinate resources, manage shift planning, and support budget monitoring in cooperation with the Site Manager Contribute to strategic initiatives and cross-site projects Qualifications and Experience Solid leadership experience within logistics, 3PL, or contract logistics (minimum 3–5 years), ideally with leadership of leaders and direct customer interaction Strong understanding of SLA management, KPI follow-up, and performance management Experience with WMS systems (e.g., SAP, Manhattan, or similar) and logistics operational processes Full professional proficiency in Danish and English, both written and spoken, as customer communication is often international Strategic mindset, structured working style, and excellent relationship-building skills – you lead through clarity, dialogue, and a results-oriented approach Preferably experience with Lean, Continuous Improvement, or similar methodologies What We Offer A strategic and developmental position within a global, growth-oriented organisation Competitive remuneration package including pension scheme, flexible benefits account, and health insurance Excellent career and development opportunities within DSV’s international network A professional yet informal work environment with skilled and dedicated colleagues Attractive employee benefits such as subsidised canteen and onsite fitness facilities Interested?
Please submit your application and CV as soon as possible, as we interview candidates on an ongoing basis.If you have any questions, please contact Manager Martin Thomsen at +45 25417216 or martin.thomsen@dsv.com.
We look forward to receiving your application.
Supervisor- Contract Logistics Bliv en central nøgleperson i DSV's globale Contract Logistics!
Som Supervisor får du helikopter-perspektivet på driften
- du leder fra oven, sikrer resultater gennem dine Team Leaders og holder tæt kontakt med kunderne.
Du leder og coacher et team af Team Leaders, sikrer optimal ressourcefordeling og driver kontinuerlige forbedringer.
Fokus er på strategisk oversight, kundetilfredshed og overholdelse af aftaler- du refererer til Site Manager og indgår i lokationens ledelsesgruppe med samarbejde på tværs af afdelinger og lokationer.
Dine primære ansvarsområder Overordnet ledelse og coaching af Team Leaders – inkl.
performance-opfølgning, udvikling og sikring af korrekt bemanding Daglig overvågning og sikring af SLA-overholdelse, kundekrav og interne standarder (inbound, outbound, lagerstyring, kvalitet) Tæt kundekontakt: Deltagelse i statusmøder, rapportering af performance og håndtering af kundehenvendelser Udarbejdelse, analyse og opfølgning på KPI'er for produktivitet, omkostninger, kundeservice og SLA-mål Implementering af forbedringer, Continuous Improvement (Lean/CAPA) og løbende optimering af processer Sikring af compliance med sikkerhedsregler, QHSES-standarder og kundeaftaler (f.eks.
GDP, ISO, Code of Conduct) Koordinering af ressourcer, vagtplanlægning og budgetovervågning i samarbejde med Site Manager Bidrag til strategiske initiativer og projekter på tværs af lokationer Vi forventer, at du Har solid erfaring som leder i logistik, 3PL eller contract logistics (min.
3–5 år), gerne med ledelse af ledere og kundekontakt Stærk forståelse af SLA-management, KPI-opfølgning og performance-styring Kendskab til WMS-systemer (f.eks.SAP, Manhattan eller lignende) og logistikprocesser Flydende dansk og engelsk i tale og skrift – kundekommunikation er ofte international Er strategisk tænkende, struktureret og relationsskabende – du motiverer gennem klarhed, dialog og resultatorientering Gerne erfaring med LEAN, Continuous Improvement eller lignende værktøjer Vi tilbyder En strategisk og udviklende stilling i en global, vækstorienteret virksomhed Attraktiv løn efter kvalifikationer, fritvalgskonto, pension og sundhedsforsikring Gode karriere- og udviklingsmuligheder i DSV's internationale netværk Et professionelt og uformelt arbejdsmiljø med dygtige kolleger Personalegoder som frokostordning og fitnessfaciliteter Lyder det som noget for dig?
Så send din ansøgning og CV hurtigst muligt, da vi afholder samtaler løbende.Har du spørgsmål så kontakt gerne Manager, Martin Thomsen på 25417216 eller martin.thomsen@dsv.com Vi glæder os til at høre fra dig.
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