Specialist, People Process Excellence
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We strive to simplify, standardize, and continuously improve our global HR processes to ensure a seamless and efficient employee experience across all markets and functions. The Specialist, People Process Excellence plays a key enabling role within this transformation - driving operational consistency, supporting process governance, and ensuring that global processes are embedded and adopted effectively across the organization.Position overview The Specialist, People Process Excellence is responsible for sustaining the operational cadence of the People Process Excellence framework. The role supports global People Operations colleagues through coordination, communication, documentation, and governance activities.
Acting as an anchor between global and local stakeholders, the Specialist ensures process requests are wellmanaged, documentation is kept current, and continuous improvement initiatives are executed effectively. This role may will also serve as Scrum Master for the PES team for part of the year, enabling structured delivery through agile ceremonies and backlog management.
Key responsibilities 1. Network, Stakeholder & Market Engagement Coordinate and facilitate the global HRIS Champions Network, including communication materials, agendas, and engagement activities. Maintain community resources, updates, and communication channels.
Serve as liaison between global PES and local HR teams to clarify processrelated requests and strengthen globaltolocal alignment. Gather operational insights and recurring themes from markets to inform future process improvements. 2. Demand Intake & Request Management Operate the global HR demand intake process, ensuring requests are logged, assessed, clarified, and tracked.
Provide visibility on request status, priorities, and decision pathways. Partner with HR Operations, Technology, and People Operations to triage, evaluate, and route incoming requests effectively. 3. Process Documentation, Training & Change Enablement Create, update, and maintain: Process standard, templates and shared repositories Training materials Governance documentation Change communication assets Coordinate publication and communication of new or updated global processes and training materials across regions.
4. Continuous Improvement & Agile Delivery Provide operational support to process improvement initiatives (data gathering, workshop coordination, action tracking). Perform rootcause analysis, process mapping, and identification of improvement opportunities.Facilitate agile ceremonies (standups, sprint planning, demos, retrospectives) in the Scrum Master role. Remove impediments, encourage collaboration, and support backlog refinement and prioritization. Deliver reporting and insights, including dashboards on intake volume, process performance, and governance compliance, highlighting trends to guide decisionmaking.
Qualifications Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field. 1–3 years of experience in HR operations, process excellence, project coordination, PMO, or similar roles. Experience working in a global environment or with distributed teams preferred.
Exposure to process improvement methodologies (Lean, Six Sigma, or similar) is an advantage. Familiarity with HRIS such as SAP SuccessFactors or Dayforce is an advantage. Agile or Scrum experience preferred but not necessary. Skills & competencies Strong organizational and coordination skills with a structured and detailoriented mindset.
Excellent communication skills, with the ability to articulate complex information in a simple and engaging way. Ability to partner effectively across multiple stakeholders and influence without authority. Strong facilitation skills for workshops and meetings.
Proactive, resourceful, and comfortable working in a fastpaced, changing environment. High proficiency in Excel, PowerPoint, and collaboration tools (Teams, SharePoint, Miro). Why join us? Innovative Environment: Be part of a team driving transformation across Pandora’s global People Experience & Services organization.
Impactful Work: Contribute directly to improving global processes, enhancing employee experience, and strengthening operational excellence. Professional Growth: Gain exposure to process excellence, continuous improvement, and agile ways of working—supporting career advancement in HR transformation.
Did we get your attention? We hope you got all your questions answered and feel confident applying for this position. If you see yourself in the role and would like to become a part of Pandora’s future, please do not hesitate to apply! We are an international team, so please make sure to send us your application in English to be considered.
We look forward to hearing from you! We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com. Icing on the cake You will be working out of our Head Office in Copenhagen V.
Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.
About Pandora Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery.
Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold.
Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves.
We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued. Apply now » Find similar jobs: View All Jobs es_ES, View All Jobs en_US, View All Jobs, Corporate en_US, Corporate Pandora Group © 2025 Pandora A/S.
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