IT Operations Lead (m/f/d)

We are seeking an experienced IT Operations Lead who will be responsible for ensuring our technology operations are secure, resilient, and optimised for business growth. This is a key leadership position within our international IT team, offering the opportunity to shape the future direction of our digital services and infrastructure.

Key Objectives:

• Safeguard data, networks, and systems through stringent cybersecurity management.
• Lead the evolution of our SaaS environment to support current and future business requirements.
• Drive innovation and efficiency in IT operations by aligning strategies to business goals.
• Ensure robust network and hosting infrastructures in collaboration with international partners.

Detailed Responsibilities:

• Develop, implement, and continuously improve IT security policies and frameworks.
• Oversee regular security assessments, vulnerability testing, and penetration tests.
• Establish incident response protocols and lead security incident investigations.
• Ensure compliance with relevant laws, regulations, and industry best practices (e.g., GDPR, ISO27001).

• Define and execute the IT strategy for SaaS application selection, integration, and management.
• Monitor service reliability, availability, scalability, and cost-effectiveness of SaaS products.
• Collaborate with business stakeholders to understand needs and translate them into technical requirements.
• Manage relationships with SaaS vendors and ensure proper licensing, updates, and support.

• Partner with external hosting providers and oversee the selection and management of hosting/cloud solutions.
• Ensure the seamless integration of cloud (IaaS/PaaS/SaaS), on-premises, and hybrid environments.
• Monitor network performance, troubleshoot issues, and implement best-practice security standards.
• Lead initiatives to enhance infrastructure resilience, disaster recovery, and business continuity.

• Develop and execute long-term IT roadmaps that support business transformation and innovation.
• Lead a diverse international IT team, providing coaching, mentorship, and performance feedback.
• Manage budgets, forecasts, and cost optimisation for IT operations.
• Represent IT in cross-departmental projects and communicate complex concepts to non-technical stakeholders.

Essential Qualifications & Experience:

• Extensive background in IT operations, with emphasis on:
• Cybersecurity strategy and implementation
• SaaS architecture and cloud integrations
• Oracle products and platforms
• Enterprise-level network design and performance management
• Proven track record of collaborating with international teams and managed service providers.
• Deep understanding of network architectures, security frameworks, and business continuity planning.
• Experience with regulatory compliance and risk management in a technical context.
• Strong vendor negotiation, project management, and communication skills.

What We Offer:

• The chance to lead and influence international IT operations for a growing, forward-thinking company.
• Collaboration with talented professionals from diverse backgrounds.
• Cutting-edge technology landscape and continuous learning opportunities.
• Attractive compensation package, including benefits, training, and career development.