IT Operations Excellence Lead
DLG Fredericia
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Category All Custom Field 4 All Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Apply now » IT Operations Excellence Lead Location: Fredericia, DK, 7000 Application deadline: 23 February 2026 We are looking for an experienced and forward‑thinking IT Operations Excellence Lead to help drive the next phase of our global IT transformation.
If you are passionate about operational excellence, cross‑functional leadership, and building scalable global standards, this role offers the opportunity to make a significant impact. About the Role In this position, you will shape a mature, stable, and scalable IT Operations environment.
You will lead critical initiatives that strengthen service stability, improve operational consistency, and support long‑term efficiency across our global IT landscape. You will also act as a key connector between Service Desk, Infrastructure, Architecture, and the business, ensuring strong alignment and collaboration.
Experience with Major Incident Management or CMDB and asset data processes will be considered a valuable advantage. Travel activity must be expected in connection with global initiatives, and this also includes travel between our offices in both Fredericia and Flensburg.
What We Offer In this role, you will make a clear and measurable impact on the stability and maturity of our global IT Operations. You will help improve Major Incident handling and strengthen data quality within CMDB and Asset Management. You will also support transparent governance, strong KPI reporting, and closer collaboration between global and local IT teams - ultimately contributing to greater operational maturity and global harmonization.
In addition, we offer: A strategic role with significant influence on global IT Operations The chance to shape scalable processes and global standards Collaboration with skilled IT and business colleagues A dynamic environment with opportunities for growth and innovation Ready to Make an Impact?
Apply today and help shape IT solutions that drive business success. If you have any questions about the position, you are welcome to contact Director, IT Operations, Susan Hvam, at +45 51294955. We conduct interviews on an ongoing basis, and the position will be closed once the right candidate has been found.
Category All Custom Field 4 All Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Apply now » IT Operations Excellence Lead Location: Fredericia, DK, 7000 Application deadline: 23 February 2026 We are looking for an experienced and forward‑thinking IT Operations Excellence Lead to help drive the next phase of our global IT transformation.
If you are passionate about operational excellence, cross‑functional leadership, and building scalable global standards, this role offers the opportunity to make a significant impact. About the Role In this position, you will shape a mature, stable, and scalable IT Operations environment.
You will lead critical initiatives that strengthen service stability, improve operational consistency, and support long‑term efficiency across our global IT landscape. You will also act as a key connector between Service Desk, Infrastructure, Architecture, and the business, ensuring strong alignment and collaboration.
Key Responsibilities Develop and govern global operational processes and frameworks Design and implement a mature Major Incident Management process Monitor service performance, incident trends, and operational risks Drive process standardization, including global site blueprints and templates Implement a Global Service Window to support structured planning Ensure high‑quality CMDB and asset data to support automation Lead cross‑functional improvement initiatives across teams and business units Strengthen data quality and drive continuous operational improvement What You Bring You bring strong experience from IT Operations or Service Management within a global environment, supported by a solid understanding of ITIL principles and operational governance.
Your analytical mindset enables you to identify opportunities for data‑driven improvements, and you are skilled at leading cross‑functional initiatives with clarity and influence. You communicate effectively, work collaboratively, and approach challenges with a solution‑oriented mindset.Experience with Major Incident Management or CMDB and asset data processes will be considered a valuable advantage. Travel activity must be expected in connection with global initiatives, and this also includes travel between our offices in both Fredericia and Flensburg.
What We Offer In this role, you will make a clear and measurable impact on the stability and maturity of our global IT Operations. You will help improve Major Incident handling and strengthen data quality within CMDB and Asset Management. You will also support transparent governance, strong KPI reporting, and closer collaboration between global and local IT teams - ultimately contributing to greater operational maturity and global harmonization.
In addition, we offer: A strategic role with significant influence on global IT Operations The chance to shape scalable processes and global standards Collaboration with skilled IT and business colleagues A dynamic environment with opportunities for growth and innovation Ready to Make an Impact?
Apply today and help shape IT solutions that drive business success. If you have any questions about the position, you are welcome to contact Director, IT Operations, Susan Hvam, at +45 51294955. We conduct interviews on an ongoing basis, and the position will be closed once the right candidate has been found.
Employment will take place as soon as possible. Apply now » Find similar jobs: Vacancies Careers Cookies Personal data policy dlg.dk
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