Deliver IT Services People Can Depend On – IT Service Operations Manager

Deliver IT Services People Can Depend On – IT Service Operations Manager Are you eager to make a difference in the green energy transition, working towards a fully carbon neutral, sustainable energy system? Do you enjoy working in a diverse and international team balancing many stakeholders?Nordic RCC – supporting security of supply and the green energy transitionNordic Regional Coordination Centre (RCC) provides critical services and insights to support the national Transmission System Operators (TSOs) in Finland, Norway, Sweden and Denmark — to ensure the efficient operation and use of the Nordic power system and high security of power supply at any time.We are seeking an experienced IT Service Operations Manager to ensure the stability, availability, and quality of our mission‑critical systems. You will be accountable for day‑to‑day IT operations, manage SLAs with business and vendors, and drive data‑driven monitoring and continuous improvement.Key ResponsibilitiesOwn and govern SLAs, service catalogues, KPIs, and escalation pathsEnsure high availability, performance, and reliability of mission‑critical servicesManage vendor performance, compliance, and escalationsSupport financial governance, forecasting, and cost optimizationEnsure structured handover to operations for new systems and servicesQualifications5+ years in IT Operations, Service Delivery, or similar rolesStrong ITIL and service governance experienceProven SLA design, service reporting, and KPI ownershipHands‑on experience with monitoring and observabilityStrong stakeholder communication and financial understandingWe encourage you to apply even if you do not meet all the listed requirements.What We OfferA key role protecting mission‑critical servicesInfluence on service governance and performanceA collaborative environment with growth opportunitiesYou will be joining a company of competent, diverse, and enthusiastic colleagues. We are currently 25 nationalities with over 30% women (striving to improve this balance) and all ages.Your daily workplace will be in our newly furnished office premises in Copenhagen Towers, Ørestad. We offer workplace flexibility to ensure a healthy work-life balance, including the possibility to work from home some of the time. Our values of fellowship, curiosity, respect, and transparency have been defined by all employees. They identify how we behave and shape the way we work together, and we expect you to see yourself in them.The position is conditioned upon a satisfactory background check as well as a national security clearance, both of which will be facilitated by Nordic RCC. You can read more on security clearance here. Please also note, that the process includes that any spouse, registered partner, cohabitant, steady partner, co-resident, child over 18 living at home and parent with the same address as the candidate must also consent to be examined.Application deadline and contact informationPlease apply online as soon as possible (in English) and no later than 12.03.2026. We may conduct interviews on a continuous basis.A cover letter is not required, but we kindly ask you to include a few sentences in your CV explaining why you are interested in the position. Applications are only accepted through our online recruitment system.To ensure a fair and unbiased recruitment process, we kindly request that you do not include a photograph in your CV or any other materials. Back to job list Print Send to a friend Send application Share on: Region: Region Hovedstaden Job type: Permanent Working hours: Full-time Working days: Day Job level: Employee Position type: IT Operations Manager Application deadline: 12/03/2026 Location: Ørestad, Copenhagen Company homepage: http://https://nordic-rcc.net Office address: c/o Copenhagen Towers, Ørestads Boulevard 114 2300 København S Office location: