Client Manager
As part of a dedicated team spanning Denmark, Sweden, Finland, and Lithuania, you will build bridges across the bank, promoting strong client relationships.
Join the team
As a Client Manager in Investor Services, you will support our customers, offering daily assistance to major Nordic corporate and institutional clients in their post trade activities. We focus on our customers’ needs for post-trade services, which consist of a range of Investor Services products including Back & Middle Office Services, OTC Clearing, ETD Clearing, FX Services.Collateral Management, and Custody (Global Custody & Depositary Services), Asset Services, Securities Settlement, Tax
The team directs initiatives aimed at enhancing and transforming projects within Investor Services and the bank's post-trade value chain. As a customer-facing role, Investor Services Client Management ensures comprehensive accountability for meeting customer service needs across all Investor Services products.
About the role
In this role, you will gain expertise in FX Services, Collateral Management, OTC and ETD Clearing, Back- & Middle Office Services, along with a thorough understanding of the market, vendor, and regulatory dynamics to effectively engage with the team, customers, and internal stakeholders.
Working with stakeholders, you will drive initiatives and maintain focus to meet customer needs and timelines, acting on behalf of the client. You will manage your own portfolio of clients, serving as their primary Client Manager for daily support and post-trade queries.
You will:
- Collaborate with internal stakeholders e.g. Investor Services Sales, Relationship Management,
- Implementation, Network Management, IT, Operational teams, Legal etc.
- Secure sustainable customer relations with a proactive and service-minded approach.
- Lead and facilitate customer meetings, as well as participate in pre-sales and ad-hoc client meetings.
- Train customers on our digital solutions, guiding them guide through our digital transformation.
- Onboard new customers and expand services to existing ones.
- Lead and engage in various projects.
Your profile
You are customer and task oriented, organized and motivated to learn. You thrive working independently, but you are still a flexible and consistent team member. As part of our team, it is vital that you contribute to a good team spirit with a collaborative approach and maintain high-quality deliveries.
The skills to navigate the complexities of working with large corporate and institutional clients are essential. Ideally, you have experience in customer-facing roles with experience in FX Services, Collateral Management, OTC and ETD Clearing in a financial institution.
The position requires strong communication skills, both written and spoken, with fluency in Danish and proficiency in English.
What we offer
We are looking for employees who seek to develop themselves and our organisation. A career at Danske Bank is an opportunity to develop, grow and contribute to a culture of high aspirations. We offer a career at a leading Nordic bank with flexibility and an attractive working environment.here the opportunities for personal and professional development are great.
The position is based in Copenhagen.
Interested?
If you have any questions reach out to Natasha Rajovic, Head of Investor Services Client Management: nkuz@danskebank.dk.
Please note, that we are processing applications on a continuous basis, so we encourage you to apply as soon as possible.
The last day to apply is September 30th.
We look forward to receiving your application!