CSSC Manager DBS
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Job Description Join Grundfos as CSSC Manager, DBS Location: Bjerringbro, DenmarkReports to: Head of DBS Western Europe CSSC Are you a passionate leader with a strong background in customer service and operations? Do you thrive in dynamic environments and enjoy driving team development and customer satisfaction?Grundfos is looking for a CSSC Manager to lead our Customer Sales & Support Center (CSSC) in Bjerringbro, Denmark. Your Impact As CSSC Manager, you will: Lead and develop a high-performing team, fostering a culture of continuous improvement and customer-centricity.
Ensure exceptional service delivery aligned with strategic goals and customer expectations. Collaborate closely with sales leadership and the Regional Head of CSSC to align services with market needs. Champion Grundfos values and drive achievement of key performance indicators (KPIs).
Key Responsibilities Customer Satisfaction Drive ECSS objectives and meet aggressive SLAs. Promote customer advocacy and resolve inquiries and complaints effectively. Collaborate cross-functionally with sales, logistics, production, and more. Innovate new ways to enhance customer experience.
Employee Engagement & Leadership Foster a positive work environment and drive EMS targets. Mentor and develop team members, encouraging collaboration and growth. Lead hiring, performance management, and team development initiatives. Strategic & Operational Excellence Support strategic goals of CSSC and business segments.
Lead key projects including integrations, process improvements, and KPI initiatives. Stay ahead of industry trends and apply best practices. What We’re Looking For Bachelor’s degree in business, engineering, or equivalent experience (Master’s preferred).
5+ years in customer service, engineering, or operations with proven leadership success. Experience in B2B customer relations within manufacturing or production industries. Strong communication, leadership, and change management skills. Proficiency in MS Office, budgeting, forecasting, and report writing.
Analytical mindset with excellent decision-making and problem-solving abilities. What’s In It for You? At Grundfos, we support your growth and well-being with: Continuous learning through the Grundfos Academy. Flexible working hours and up to 3 days of paid volunteer leave.
Annual bonuses, health insurance, parental support, and well-being programs. A modern, inclusive workplace with employee-led forums and a strong values-driven culture. Want to Learn More? For questions, reach out to Tracy Bleser, Head of DBS Western Europe CSSC, at +441525775294.
Ready to Apply? If this role excites you, click “Apply” and send us your resume.We look forward to hearing from you! Apply now Apply Now Start applying with LinkedIn Start Please wait... Information at a Glance Job details Workplace: Hybrid (office and home-working) Job Location: Bjerringbro, Midtjylland, Denmark Contract Type: Full-Time Employment Type: Regular View all jobs here About GrundfosGrundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world.
Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation.And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role. An inclusive teamWe believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives.
In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion. Join our Talent CommunityIf you want to stay updated on all career opportunities, please join our Talent Community!
Here you can create a job alert to receive updates about job opportunities that match your interest. Join or Update Your Profile Grundfos values Careers Jobs Life with us Career development Diversity, equity, and inclusion Students and graduates How we hire Data Privacy Legal Accessibility Statement Selected Cookies Grundfos Holding A/S Poul Due Jensens vej 7 8850 Bjerringbro, Denmark Tel.: +45 87501400 | Fax +45 87501402